Capable is a technical support platform that let's your customers share their screen, take screenshots and provide you with detailed steps to recreate their problems.
Save time and technical support costs by reducing the back and forth. With an understanding of your customers environment and the exact steps they are taking to create the problem Capable will reduce your support costs in a instant.
Give your support team the technical information they need to move to resolution quicker.
With an easy way to record their screen you'll be able to see exactly what is happening quickly.
Quicker than arranging a screenshare session, you'll spend less time diagnosing and more time solving.
Optionally integrates with Zendesk, Freshdesk or Slack so your customer support reports will be available directly in the tools you use every day. Send diagnostic links directly from our easy to use browser plugin, and receive the results in the tool of choice. It's like having an extra support member on your team.
Minimise customer frustration and solve bug reports faster with visual recordings and screenshots. Break down technical barriers between you and your customer with detailed technical information about your customers browser and environment.
Style your very own support team page to match your company branding. Upload your own logo and make Capable your own. Integrates seamlessly into your workflow.
The perfect support companion for software support teams with all the tools you need to understand customer issues and start solving faster.